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Account Service Senior Specialist

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Date: Nov 6, 2022

Location: Remote, JAL, MX

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Account Service Senior Specialist  to join our team in Mexico.

Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account  management  on  a  24x7  basis. 
Responsibilities  include  the  management  and  oversight  of  service  delivery  processes,  which  may  include  incident management,  problem  management,  request  management,  change  management,  service  level  management  and configuration  management as  well  as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.

 

In this role you will be responsible for:
•    Individuals have a deep understanding of their own area.
•    They have a limited understanding of related subject areas.
•    They manage critical projects with general direction and may allocate some work to others
Requirements for this role include:
•    Assigned to larger / more complex service delivery processes and associated projects.
•    Plays key role in continuous improvement activities in support of client or internal business processes.
•    Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
•    Assists program or process development and implementation.
•    Typically requires 6-8 years relevant experience.
•    Undergraduate degree or equivalent combination of education and work experience.
•    Solid understanding of ITIL processes and principals.
•    Solid written and verbal skills.
•    Ability to physically perform general office requirements.
•    Must be able to perform essential responsibilities with or without reasonable accommodations.
•    Travel including overnight domestic or international trips may be required.

 

 

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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