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Transition Project Manager

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Date: Jun 22, 2022

Location: Remote - All Romanian Cities, B, RO

Company: NTT DATA Services

Req ID: 188504

 

Competitive salary | Remote

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services is currently looking for a Transition Project Manager for our growing team in Romania.

 

Role description

The Transition Project Manager is the subject matter expert who is responsible for project management activities required to transition a small to medium size deal for Towers such as Workplace Services Service Desk, Field Services or Endpoint Management.

 

Responsibilities

  • Prepare PowerPoint presentations and deliver during PIW/PPW to the customer and other towers
  • Revise the tower project plan, complete activities, and manage the continuous follow up to meet scheduled milestones
  • Gather and document discovery information from customer using presentations, interviews, and conference calls
  • Analyze discovery information and develop gap analysis and pareto charts to identify risks, issue, and assumptions
  • Review SLAs and contracted obligations from the contract and cost model to identify gaps
  • Create Visio diagrams of the tower process flows
  • Write hand-off documents which may include: Standard Operating procedures, Service Matrix, and tower Operations Manuals
  • Document and conduct UAT testing prior to AOS
  • Work closely with Service Management and prepare ITSM workbook with Workplace tower information
  • Conduct weekly meetings with tower Operations and Training
  • Monitor and control the work to ensure that the project remains on track and in control
  • Interface and communicate with transition team and other towers
  • Communicate with the Transition team on project status and RAID updates

 

Qualifications:

  • several years of relevant experience in a Transition/Project Management IT-related role
  • Excellent English Language skills; further language skills nice to have
  • Excellent communication skills (verbal and written)
  • Experience with MS Project and expertise with MS Office suite (Excel macros and pivot tables)
  • Strong teamwork skills across client, supplier and geographically dispersed virtual teams.
  • Understanding of Workplace Services, Service Desk, Field Services and/or Desktop Engineering/Endpoint Management practices, policies and procedures
  • Understanding of project management practices
  • Knowledge of Remedy and ServiceNow is preferred
  • Service Management experience is a plus
  • ITIL certification required
  • Project Management certification or training preferred

 

Travel

Candidate must be willing to travel up to 25% of the time (depending on Covid restrictions).

 

Benefits

 

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

 

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible
business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

Equal opportunities
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

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