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Office 365 Administrator L3 (REMOTE POSITION IN THE U.S.)

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Date: Nov 18, 2021

Location: Remote, PA, US

Company: NTT DATA Services



NTT DATA is seeking an Office 365 Administrator L3 to provide hands-on technical support to manage and maintain Office 365 tenants and related technologies for our clients.  You’ll provide Office 365 support to end users, help configure and manage cloud services, and serve as a liaison between Microsoft and the Office 365 user base.


Job Responsibilities Include:

  • Managing the Office 365 interface and performing technical tasks related to domains, security groups, users, and licenses.
  • Exchange Administration:  Responsible for maintaining the settings for user mailboxes and e-mail, including the settings required for connectivity with Outlook.
  • Teams and OneDrive Administration:  Responsible for all configuration and support of Teams and OneDrive functionality to support the end user community. 
  • Administer and support Azure Active Directory and Exchange policies
  • Troubleshoot and resolve issues with user access to cloud services
  • Assist with the migration of data into the Office 365 cloud platform
  • Adhere to ITIL processes:  Incident, Request, Change and Problem



Basic Qualifications:

  • 8+ years’ experience performing Microsoft Office 365 tenant administration including:
    • Experience with configuring and troubleshooting these three O365 subcomponents:  Exchange Online, Teams and OneDrive
    • Experience with Windows operating systems and Powershell scripting
    • Ability to act in a level 3 capacity, interfacing with Microsoft Support to resolve errors and recommend solutions to maintain 0365 functionality for the end user community.
  • 5 + year experience configuring Azure Active Directory and Exchange policies


Preferred Skills:

  • Microsoft certification is a plus but not required
  • Excellent verbal and written communication skills



Job Segment: Technical Support, Technology