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Service Desk Agent with Polish and English

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Date: Jan 31, 2021

Location: Remote, WP, PL

Company: NTT DATA Services

Req ID: 107674 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Agent with Polish and English to join our team in Remote, Wielkopolskie (PL-WP), Poland (PL).


Job Responsibilities Include:


  • Identify issues, investigate root causes and recommend solutions to reported problems;
  • Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail;
  • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance;
  • May prepare help desk incident reports and assist in hardware and software evaluation;
  • Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.


Basic Qualifications:


  • University education, preferably technical degree or Microsoft certifications;
  • Experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
  • Experience of providing remote IT support;
  • Excellent communication and customer service skills;
  • Fluency in English and Polish, both written and verbal;
  • Flexibility to work shifts;
  • Possibility to work remotely; 



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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