Service Desk Agent with Polish and English

Req ID: 107674 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Agent with Polish and English to join our team in Remote, Wielkopolskie (PL-WP), Poland (PL).

Job Responsibilities Include:

• Identify issues, investigate root causes and recommend solutions to reported problems;
• Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail;
• Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance;
• May prepare help desk incident reports and assist in hardware and software evaluation;
• Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Basic Qualifications:

• University education, preferably technical degree or Microsoft certifications;
• Experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
• Experience of providing remote IT support;
• Excellent communication and customer service skills;
• Fluency in English and Polish, both written and verbal;
• Flexibility to work shifts;
• Possibility to work remotely; 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.