Share this Job

Client Operations Specialist Level One

Apply now »

Date: May 4, 2019

Location: Rochester, NY, US

Company: NTT DATA Services

Req ID: 46461 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Client Operations Specialist Level One to join our team in Rochester, TX, USA.


Essential Job Duties and Responsibilities: 

  • Accurately enter, update and maintain client set up in proprietary software per client plan specifications, master template and departmental instructions. Run all applicable audits to ensure set up is accurate.
  • Accurately enter, update and maintain participant set up in proprietary software per client plan specifications and departmental instructions. Enter enrollments, direct deposits, terminations, name and address changes, and any other changes or adjustments in plans.  Run all applicable audits to ensure set up is accurate.
  • Receive and respond to telephone and email inquiries from clients and staff. Research and resolve discrepancies.  Act as a liaison between clients regarding upload/download functions, IRS regulations and our customer’s standard operating procedures.  
  • Track, receive, format and post payroll deduction files. Review and post daily deduction registers/files using excel spreadsheets and setup proprietary software masks to import files.
  • Prepare/process claim reimbursements on a daily basis.
  • Generate and distribute various reporting including pre-funding reports in accordance with plan year begin date/new plan year enrollment for client. Track new plan enrollment for all clients to ensure that enrollment is received and entered into proprietary software.
  • Investigate and contact clients concerning returned debit cards; resend or destroy as applicable. Contact clients as necessary, to obtain participant enrollment information for temporary accounts, clarify incorrect data from scrubs.
  • Keep abreast of current state and federal laws and regulations affecting benefits including, but not limited to, Section 132, Section 125, Section 223 and Section 105 Plans, ERISA, HIPAA, FMLA and COBRA.



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Rochester

Job Segment: Consulting, Cloud, Technology