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Operations Systems Manager

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Date: Sep 10, 2022

Location: Rockville, MD, US

Company: NTT DATA Services

Req ID: 208284 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Operations Systems Manager to join our team in Rockville, Maryland (US-MD), United States (US).


  • Manage the technical and functional infrastructure activities to support daily operations.
  • Document and administer requirements and implement tasks necessary to complete tasks.
  • Interface with Stakeholders to discuss technical and administrative to provide status updates.
  • Gather, analyze and report various performance metrics for the management of network, identity and access management and systems infrastructure.
  • Review program data and generate complex reports which include:
    • Create and implement daily tasks outlining completion date, status notes, percentage complete, and outstanding deliverables/approvals required; to ensure deliverables are accurately documented and executed in timely fashion.
    • Prepare and submit weekly performance reports to demonstrate current system utilization, bottlenecks, and detailed areas that require capacity enhancement and/or tuning.
    • Create and administer weekly status reports outlining summary of assigned tasks, status updates, and resource needs.
    • Create monthly status reports to provide information on resource availability and allocation that will conform to contract requirements. These reports should be detailed, and outline labor hours worked, and cost associated with each resource by a task.
    • Provide a Weekly Backup Report that will identify systems/data sets that were backed up and replicated and if they are currently meeting defined Recovery point objectives. Should include other issues encountered in the task area and steps to resolve them.
    • Provide a weekly Server Delivery Report that reports on servers delivered to customers with the respective Mean Time to Deliver.
    • Provide a monthly Patch Management Report that will report as to the completeness and effectiveness of the monthly patching activity.
  • Collect systems utilization and performance metrics for services and systems.
  • Utilize metrics to forecast future capacity requirements.
  • Develop and maintain a capacity management plan to provide on-going analysis, forecast future capacity requirements, and recommend capacity enhancements and performance improvements.
  • Participate in Incident Review process and deliver reports.


Job Requirements

  • Bachelor’s degree in Computer Science, Business Administration, Management Information Systems, or related field.
  • At least 5 years of project management experience.
  • At least 3 years of recent IT Infrastructure project management experience.
  • Experience managing customer-focused IT projects.
  • Experience developing and implementing Project Management Plans.
  • Experience developing and implementing Transition Plans.
  • Proven working experience as a project administrator.
  • Solid technical background.
  • Excellent client-facing and internal communication skills.
  • Excellent written and verbal communication skills.
  • Solid organizational skills including attention to detail and multi-tasking skills.
  • Strong working knowledge of Microsoft Office.
  • Applicants selected will be subject to a Public Trust background security investigation and may need to meet eligibility requirements for access to sensitive information.  US Citizens or Permanent Residents preferred. Must have a minimum of 3 years residency within the United States of America.


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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