Share this Job

Date: Jan 19, 2018

Location: Remote, ZH, NL

Company: NTT DATA Services

Req ID: 11263 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a 2nd Line Support to join our team in Remote, Zuid-Holland (NL-ZH), Netherlands (NL).



This role is based in Dordrecht, very close to Rotterdam


Job Description :


This role is based on a customer site as part of a small team providing second line support for Desktop/Laptop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve complex problems. The position utilizes one-on-one support to end users and remote diagnostic tools. The employee will also be responsible for driving team performance on a daily basis and ensuring that all incidents and IMACs are dealt with in line with service targets and to meet customer expectations and will be the local escalation point for any issues. Duties of the Job • Day to day management of local resources • Drive service improvements • Mentor site staff to improve team performance. • Assists customers with the installation, configuration, and support of desktop computers, peripheral equipment and software within established standards and guidelines. • Perform 2nd line hardware diagnostics • Specialized knowledge to analyse and solve complex problems. • Trains and orients customers on use of hardware and software. • Recommends and / or performs upgrades on systems to ensure compliancy. • Complete IMAC requests • Assesses functional needs to determine specifications for purchases for technical projects. • Ensure all documentation is completed. • Ensure that all defined standards are met.


Knowledge and Skills required :


• Proven Experience in supporting computer hardware • Good knowledge of Microsoft operating systems and software • Ability to direct and mentor Team members • Logical approach to problem solving • Self-motivated • Excellent Customer service skills • Clear Verbal and written communication • Good organisational and planning skills • Able to effectively handle pressures and challenges.


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Job Segment: Consulting, Testing, Cloud, Technology