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Digital Solution Consultant Senior Consultant

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Date: Jun 10, 2022

Location: Noida, UP, IN

Company: NTT DATA Services

SFDC Functional Business Analyst


How You’ll Help Us:

As a Business Analyst, you will have the opportunity to get in on the ground floor of a new division created within one of the largest technology providers in the world. We are building the next generation of digital services company and believe clients are ready for a more nimble, agile partner to deliver outcomes across the SFDC platform- including Sales, Service, Marketing, Vlocity, Mulesoft, Tableau etc.


You’ll help us by viewing this opportunity as more than a job, but an opportunity to mold the business and as a place to grow your career with a core group of highly talented individuals across the US, Costa Rica, Canada, and India. We put an emphasis on training, improving consulting skills and helping you achieve certifications. You’d be joining a company that has 3,000+ SF certifications, so you know you are part of a highly skilled team that values investing in team education and skill building.


Why the Role Is Important:

Our Business Analysts are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of SFDC Business Analysts provides our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised.



Once You Are Here, You Will:

  • Meet with business leaders, decision makers, and end users to define business requirements, and systems goals
  • Facilitate discussions among business owners to understand problem statements and gather requirements
  • Own and drive functional and technical design activities
  • Translates business requirements to functional and technical designs for the engineering team
  • Collaborate with cross-functional teams and internal IT team members both in the US and offshore locations to drive the work
  • Coordinate with offshore Development and QA teams to deliver the solution
  • Help business users to complete the UAT and drive the delivery of system enhancements
  • Subject matter expert for lead, deal registration, account, contact and opportunity management areas
  • Subject matter expert on channel sales and partner management (Partner onboarding, enablement and measurement)
  • Lead, deliver and support the Salesforce CRM application related projects on the Lead-to-Opportunity (L2O) management area
  • Work closely with Architect and Salesforce development teams to define and implement the solutions as part of sprint delivery cycles
  • Build the scalable business processes on the route to market and lead to opportunity areas to support the company’s growth at scale
  • Effectively prepare Business Processes, Process Flow Analysis, Requirements Definition, Data Models and Detailed Functional Design
  • Document the solution design with specific business and technical details 
  • Recommend best practice solutions
  • Work collaboratively and closely with Salesforce Business Analysts, Onshore and Offshore Developers during the execution phase
  • Analyzes/identifies areas of risk and develops plans to minimize
  • Troubleshoot production issues and coordinate with respective teams to resolve operational issues and challenges


Required Qualifications:

  • Minimum of 6-8 year of IT experience in complete software development life cycle process including System Analysis, Design, Development, Testing, Implementation and Documentation
  • Minimum 5+ years of experience on Sales Cloud platform and must have hands-on experience
  • Strong knowledge and experience on implementing top of the funnel processes such as lead management, account management and partner relationship management
  • Strong knowledge of other tools such as Marketo and Outreach
  • Experience in driving system implementation, agile project management and data flow best practices knowledge
  • Strong experience with consulting driven solution approach  
  • Must have analytical and data driven strong skills 
  • Available 24x7 to support the business-critical production issues when necessary
  • 4-year degree BS/BA in a technical, business or other analytical field required
  • Excellent time management and organization skills, and the ability to be flexible and creative



Ideal Mindset:

  • Communication. You are the bridge that ensures the customer requirements are communicated accurately with the internal team.


  • Attention to details. Provide strong attention to detail in documenting the requirements and understanding the needs of the Client.


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