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Technical Application Support Specialist

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Date: Feb 11, 2021

Location: Salt Lake City, UT, US

Company: NTT DATA Services

Req ID: 110530 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Application Support Specialist to join our team in Salt Lake City, Utah (US-UT), United States (US).

 

Responsibilities:

-Analyze and resolve application issues

-Identify defects, discrepancies, and trends by ways of code debugging or log analysis

-Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas

-Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly

-Adopt various tools developed by Client Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.

-Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them

-Challenge existing application setup, processing and suggest different ways to solve problem or improve stability

-Actively participate in Change management process with view to manage risk in production environment

-Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency

-Develop reports that provide trending statistics to track and manage application health and support service performance

-Willing to learn and troubleshoot/support proprietary technologies not available through marketplace

-Collaborate with end users to identify needs and opportunities for improved user interface

 

Basic Qualifications:

-3+ years of application support experience (Production / User), system, and technical analysis

-2+ years development experience with Java.

-2+ years development experience with Databases

-UNIX/Linux Operating system: shells, file systems, symbolic links, process management, etc.

 

Preferences/nice to have:

-Experience in the Financial Service Industry

-Proven development/support experience in large-scale, enterprise-style financial services applications

-Familiarity with industry best practices around user experience theories and methodologies

-Excellent communication skills

-Ability to work collaboratively in a geographically distributed team environment

 

Education:

-Bachelor's degree (U.S. or equivalent) in Computer Science, Computer Engineering, Information Technology

 

INDFSINS

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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