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Organizational Change Manager

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Date: Feb 4, 2021

Location: San Antonio, TX, US

Company: NTT DATA Services

Req ID: 108570 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Organizational Change Manager to join our team in San Antonio, Texas (US-TX), United States (US).

NTT DATA is looking for an Organizational Change Manager to support a critical global program to modernize the Department of Defense Health Agency’s (DHA) Information Technology (IT) infrastructure. This will result in standardized, highly available and robust global IT infrastructure and enterprise services that span DHA from the end-user desktop through the data center while adhering to cost containment and operational efficiencies. The IT infrastructure and operations framework will support a global data communications network and enterprise services infrastructure, managing and governing a network of local and regional Integrated IT Service Providers (ISPs) and vendors. The managed service provider community is delivering data center, telecommunications and end-user platform capabilities supporting more than 1,200 healthcare delivery and support locations with over 150,000 military personnel.

 

In this role you will drive the practice of Organizational Change for the Enterprise Information Technology Services Integrator (EITSI) and Integrated Service Providers. This role is responsible for communication, coordination, and training design, implementation and governance across the Enterprise Information Technology Services (EITS) Environment and is accountable for accomplishing the smooth transition of organization and workforce-related initiatives in establishing the full vision for the Enterprise Information Technology Services (EITS) program.

 

You will focus on the people side of change, including changes to business processes, systems, and technologies, with an emphasis on onsite and technology-related security awareness programs. You’ll create and deliver strategies, plans and training content to help employees and the organization maximize the adoption of new programs and technologies by honing methods of effective and sustained behavior change. As part of your responsibilities you will lead and implement change initiatives related to business processes and technologies while driving adoption and proficiency of changes within the organization in compliance with Change Management methodologies. You will facilitate change management activities, such as training, with cross-functional team members and stakeholders to understand and ensure adoption of the Enterprise IT Services. Organizational Change Management is internally focused to achieve long term business objectives.

 

You may also provide expertise in the development and execution of business and financial solutions that adhere to government and industry best practices and standards as well as serve as the expert on topics related to business process, service management, portfolio management, capital planning and investment/budgetary control. You may serve as the expert on topics related to governance frameworks and organizational decision-making models and as an advisor to senior leadership regarding the business and financial aspects of the organization. You might also provide a wide range of business and financial expertise to assist senior leadership in shaping and achieving the organization's strategic vision, operational and tactical goals.

 

Required Qualifications

  • Six (6) years of progressive experience in Organizational Change Management.
  • U.S. Citizen with the ability to obtain a Public Trust clearance.

 

Desired Qualifications

  • Bachelor's degree.
  • Four (4) years of additional experience along with a HS/GED will substitute for a bachelor's degree.
  • Demonstrated experience leading and managing in a large complex IT infrastructure consolidation effort
  • Demonstrated experience with DoD/military health systems and programs, i.e. MHS, GENESIS, Defense Health Agency (DHA), MTFs, DHMSM
  • Demonstrated experience with DoD/ Defense Health Agency (DHA) systems/programs/commands in general
  • Demonstrated experience with large ServiceNow implementations, large ITIL v3/ITSM programs, prefer ITIL v4 as well.
  • Demonstrated experience with programs that include many contractors, vendors, and customers in healthcare delivery (hospitals) locations around the country, preferred global.
  • In this role you will drive the practice of Organizational Change for the Enterprise Information Technology Services Integrator (EITSI) and Integrated Service Providers. This role is responsible for communication, coordination, and training design, implementation and governance across the EITS Environment and is accountable for accomplishing the smooth transition of organization and workforce-related initiatives in establishing the full vision for the EITS program

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: San Antonio

Job Segment: Telecom, Telecommunications, Change Management, Consulting, Manager, Technology, Management