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Service Configuration Modeler

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Date: Jun 9, 2021

Location: San Antonio, TX, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.


Req ID: 130293

NTT Data is currently seeking a Service Configuration Modeler to join our team in San Antonio, TX.  This position will require onsite presence.  The Service Configuration Modeler will manage and maintain the Configuration Management Database (CMDB) at an enterprise level as a means to implement continuous process improvement efforts—analyze/modify the current enterprise change framework and provide status reporting prior to and/or after remediation actions/fixes have been engineered and executed; validate deployment plans have been provided and are in compliance with existing performance limitations.


Responsibilities will include, but are not limited to:

  • Provide customers and government lead with accurate, timely information on infrastructure system/service configuration items.
  • Document and track modifications using the established CMDB—such as ServiceNow, or other MHA-approved ITSM system(s).
  • Identification of configuration items, implementing change control, configuration status accounting, and configuration audits.
  • Create and maintain Version Description Documents and work with version control library.
  • Ensure CM work is aligned with the project’s Configuration Management Plan.
  • Monitor master version system schedules for CM activities and deliveries.
  • Prepare CM related documentation for on-time delivery.


Basic Qualifications:

  • Bachelor’s degree in Computer Science or related field with 4 years of configuration management experience is required or 8 years of configuration management experience in lieu of a degree.
  • Currently active Secret security clearance (or higher).
  • Information Assurance Baseline Certification:  IAM Level II (CAP, CASP+ CE, CISM, CISSP (or Associate). GSLC, CCISO).


Preferred Qualifications:

  • Ability to analyze and document needs for improvement and propose solutions for issues within configuration management control.
  • Ability to communicate with hardware/software teams.
  • Experience using Microsoft Excel, Word, and PowerPoint.
  • Experience with ServiceNow or other ITSM system.
  • Experience with configuration and release management.
  • Working knowledge of ITIL Incident Management Process (ITIL Foundations) – ITIL 4 Foundations preferred.


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: San Antonio

Job Segment: Consulting, Computer Science, Database, Cloud, Business Process, Technology, Management