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Systems Integration Specialist

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Date: Jan 9, 2022

Location: San Joaquin, H, CR

Company: NTT DATA Services

Systems Integration Specialist -  NTT DATA Services Costa Rica 

 

Day to Day job Duties: (what this person will do on a daily/weekly basis)

 

  • Performs technical troubleshooting and analysis on multiple integrated systems, including diagnostic approaches, determining root causes and identifying solutions
  • Resolves customer issues or recognizes need to escalate more complex issues to technical, operations, and/or management teams
  • Break fix and support of all B2B/EDI transactions with a goal to reduce repetitive failures and the overall number of failures
  • Monitor and resolve system performance issues
  • Participate in production support rotation with other team members
  • Complete EDI customer and vendor setups including 850, 855, 856, 810, 860 and other document types according to the ANSI standards
  • Identify areas for improvement and make suggestions to gain efficiency 

 

Must have Skills:

  • Core 1 - technical troubleshooting and analysis on multiple integrated systems, ability to determine root causes, identify and implement solutions (2 years)
  • Core 2 – process and detail orientation with ability to manage and prioritize multiple tasks simultaneously (2 years)
  • Core 3 – direct customer service interaction in addition to communicating through platforms such as Service Now (1 year)
  • Secondary 1 – break/fix support of B2B/EDI transactions (1 year)
  • Secondary 2 – EDI customer and vendor setups (1 year)