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Technical Services Associate - Level 2

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Date: Feb 14, 2019

Location: San Joaquin de Flores Heredia, H, CR

Company: NTT DATA Services

Req ID: 39786 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Technical Services Associate - Level 2 to join our team in San Joaquin de Flores Heredia, Heredia (CR-H), Costa Rica (CR).



Technical Services - Level 2: Provides IT support to solve problems and create solutions that leverage technology to meet CITI business needs in a Semi-Senior role. This service is on-site and may include the following activities:

·         Software installation for ATM
·         Inventory of miscellaneous assets
·         Support of project activities
·         Support in activities in the areas of CRS (shutdowns, wiring arrangements, etc.)
·         Support remote activities requiring the presence of an on-site technician to supervise and support external activities with the support of an expert designated by CITI or one of the CITI partners to carry out activities on computers or electronic equipment such as Such as telephone communications, switches, routers, modems, to accompany partners and suppliers, etc. These activities will be coordinated and supervised by CITI. CITI will be responsible for the results of the tasks performed.
·         Remote software distribution (CITI application and systems) for software installation, configuration and upgrade and update patches on computers.
·         Support crisis room (war room) either during the execution of the entire activity or only in specific activities such as execution and post-activity. This modality will have a technician on the site of the activity with the support given by the remote connection equipment.

Job Level Specific Duties

• Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.
• Answers the help desk line and responds to users� requests regarding computer systems.
• Acknowledges receipt of all user requests within defined service levels.
• Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
• Maintains user information and documentation.
• Participates in ensuring that customer requests via the ticketing system are managed to closure.
• Delivers results in support of achieving the organization�s Service Level Agreements.

Typical Years of Experience

• Typically requires 0-2 years relevant experience.

Minimum Education and Certifications

• Undergraduate degree or equivalent combination of education and work experience.


• Ability to develop business relationships and communicate effectively with the user community.
• Basic troubleshooting skills.
• Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
• Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.

Physical Requirements/ Working Conditions

• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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