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Technical Services Associate - Level 2

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Date: Apr 1, 2021

Location: San Joaquin de Flores Heredia, H, CR

Company: NTT DATA Services

Req ID: 115001 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Services Associate - Level 2 to join our team in San Joaquin de Flores Heredia, Heredia (CR-H), Costa Rica (CR).

 

Technical Services - Level 2:

IT support technician to troubleshoot and create solutions that leverage technology to meet the end customer's business needs in a Junior role. This service is on-site and may include the following activities:

 

  1. Assembly of equipment (Rollout)
  2. Relocation of equipment between floors and buildings
  3. Installation of equipment for events
  4. Replacement of monitor and / or telephones in place at final customer locations
  5. Installation or removal of equipment for courses, training or events (external). Includes: Installation of computer equipment, printers, projectors, telephones, software installations, scanners or other microcomputer device or equipment.
  6. Basic Technical Support on EUC site.  

 

Job Level Specific Duties

  • Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.
  • Answers the help desk line and responds to users requests regarding computer systems.
  • Acknowledges receipt of all user requests within defined service levels.
  • Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
  • Maintains user information and documentation.
  • Participates in ensuring that customer requests via the ticketing system are managed to closure.
  • Delivers results in support of achieving the organizations Service Level Agreements.  
  • Minimum Education and Certifications
  • Undergraduate degree or equivalent combination of education and work experience.  

Skills

  • Ability to develop business relationships and communicate effectively with the user community.
  • Basic troubleshooting skills.
  • Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
  • Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.   Physical Requirements/ Working Conditions
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.

 

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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