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Sr. Business Analyst

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Date: May 9, 2019

Location: San Jose, SJ, CR

Company: NTT DATA Services

Req ID: 46926 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Sr. Business Analyst to join our team in San Jose, San José (CR-SJ), Costa Rica (CR).



The selected BSA is expected to take a senior role in the gathering & documentation of requirements, in the analysis of existing business process, coordination of testing activities and in the identification of process issues and improvements.

Services to be performed may include, but not be limited to the following:
• Understanding the goals and business needs of an organization and recommending potential solutions
• Evaluate a solutions ability to meet the needs of the business and deliver value
• Ensure customer satisfaction and support achievement of business objectives
• Partner with Marketing, Engineering, and Sales to identify and build proper business cases.
• Discovering, documenting and improving business processes at varying levels of detail, both graphically and with text
• Manage, communicate, and represent requirements throughout the life of a project
• Elicit requirements from a diverse set of business and technical stakeholders
• Analyze and document requirements using graphic and text based techniques (activity diagrams, use cases, user stories, etc.) to create requirements deliverables
• Collaborate with business analysts working across various workstreams to ensure requirements quality and avoid missed requirements
• Leading cross-functional meetings to elicit requirements from subject matter experts to determine potential conflicts/other requirements that may exist in other areas.
• Communicating and representing requirements to stakeholders throughout solution development
• Identifying, designing and implementing solutions to address call center and contact management needs using best in class techniques and platforms.
• Lead the implementation and configuration of call center and contact management solutions
• Educate / Mentor stakeholders in the use of call center and contact management solutions
• Analyze the impact of technical and non-technical changes across an enterprise
• Utilizes best practice processes around work assignments, project management, and quality of output while maximizing overall team performance.
• Coaches, motivates and guides team members and junior business analysts.

Skills, abilities, and experience will include, but are not limited to, the following:
• Must be comfortable in a hands-on consulting role – leading clients through the entire Requirements Management lifecycle from defining a model to enterprise adoption.
• Exceptional ability to translate between non-technical business users and technical IT resources.
• Advanced client service skills and leadership capabilities.
• Strong communication skills, verbal and written, for internal and external clients a must.
• Exceptional organizational and time management skills.
• Ability to deal with ambiguity and offer creative solutions.
• Strong interpersonal skills.
• Experience implementing and configuring content management platforms preferred.
• Experience with AEM strongly desired.

• Experience with Apigee (API Platform) a plus.

• Experience with Magento strongly desired.
• Experience with Jira software preferred.
• Ability to work in a matrix organization; proven ability to work within large, diverse teams
• Ability to build and sustain collaborative relationships and alliances across internal, external and organization boundaries


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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