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Service Delivery Lead

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Date: Apr 9, 2019

Location: Tiverton, ON, CA

Company: NTT DATA Services

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

 

NTT DATA Services currently seeks a Service Delivery Lead to join our team in Tiverton, ON.

 

Responsibilities

- In conjunction with technical resources, the Service Delivery Lead is responsible for the delivery of the development, scope, estimation, management, quality, and timely delivery of all projects and initiatives.

- This role will be responsible for the day-to-day service commitments, overall client satisfaction, cost of delivery and SLA performance where IT offers technology as a product or service to internal customers to ensure the appropriate attention to issues and/or process is being followed.

- The Service Delivery Lead co-ordinates with the infrastructure and operations, development team, relationship managers, and vendors to ensure the right teams are working on all planned work at the right time, with clear expectations of milestones and goals.

- This role will also assist management of planned work within company constraints (budgetary, work types, roles, availability, org structure, etc.).

- Excellent communication skills

- Excellent analytic, interpersonal and communication skills to influence and engage colleagues, along with a broad understanding of the businesses they support.

- Must be able to effectively communicate technical information to non-technical and technical staff of varying backgrounds.
- Must be able to proactively collaborate across business and IT departments to achieve cross functional success on projects and initiatives of varying size and complexity.
- Must be persistent and determined to see issues to closure.

- Travel: need locals but if the person is travelling then the travel cost is subject to approvals


Qualifications 

- Strong project management experience: 8-10 years.

- Scrum Master certified.

- PMP certified.

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.


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