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Service Delivery Manager

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Date: Jul 23, 2022

Location: Tokyo, 13, JP

Company: NTT DATA Services

Req ID: 195580 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Delivery Manager to join our team in Tokyo, Tokyo (JP-13), Japan (JP).

  • Delivery of all Service Level and Reporting to contract and meeting the outcomes for the Customer and NTT Data Services.
  • Developing all required delivery documentation and maintaining the Service Delivery Management Handbook
  • Chair all meetings with the customer on-site and with the partner as required
  • Accurately forecast revenue and run the P&L demonstrating cost effective delivery improvements
  • Implement NTT Data Servics methods for Governance, Meetings and Reporting
  • Develop a Succession Plan to growing the account and escalating opportunities to the Program Manager
  • Actively participate in increasing NTT Data Services's scope, providing delivery knowledge to service solutions
  • Continuous measurement and improvement of partner delivery
  • Closely work with the customer on improving the Customer Experience.
  • Facilitate the Quarterly Business Reviews for the customer and partner#LI-INAPAC


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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