Problem Manager

Req ID: 107079 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Problem Manager to join our team in Toluca, México (MX-MEX), Mexico (MX).

• Advanced English to communicate with teams in UK, USA, FRA, etc.
• Understanding of ITIL Processes
• 9+ years of relevant experience or equivalent combination of education and work experience.
• Excellent Analytical, oral and written communication skills
• Attention to detail and ability to collaborate with all types of teams and levels of expertise
• Able to direct small group discussion with technical teams to drive out technical solutions (good problem solving/questioning technique)
• Able to translate technical terms to business terms in writing and speaking
• Able to pose questioning techniques to obtain clear, concise answers to complex issues (by breaking down logic and questioning, probing to get details as needed)
• Strong dedication to meeting tight timeframes on critical deliverables
• Ability to set and meet deadlines for completion of RCA (within SLA, KPI etc.)
• Internal drive for oneself and others to set goals for assignment, checkpoint and completion to ensure on-time delivery
• Knowledge of ITIL Tools
• Ability to create and document processes
• ITIL Certifications desired.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.