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Date: Dec 28, 2017

Location: Topeka, KS, US

Company: NTT DATA Services

Req ID: 11895 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a ITIL Service Desk Coordinator to join our team in Topeka, Kansas (US-KS), United States (US).

 

 

Basic Qualifications

  • Experience in the following ITIL ITSM areas: Incident Management, Change Management, Service Management and Problem Management.
  • Excellent organizational and team building skills
  • Excellent interpersonal and communications skills with the ability to inspire others to find creative solutions to challenging situations or problems
  • A strong understanding of technology
  • Excellent organizational skills
  • Creative, results driven, and self-motivated
  • Demonstrated skills in tailoring presentations/communications to varied audiences

 

Primary Responsibilities

 

Coordinate and Prioritize incoming service requests from clients (via telephone, email, and other means

  • Assign high prioritized tickets to the appropriate resolver groups and technical staff for resolution
  • Follow-up with technical staff to assess and promote ticket resolution – escalate tickets to other technical resources as needed to ensure successful and timely ticket resolution.
  • Daily assessment of outstanding tickets and follow-up.
  • Communication of Service Management status to customer
  • Assist with the preparation of monthly SLA/Ticket status reports
  • Assist with Internal & external progress bulletins & Flash reports
  • Possible on call duty for out of hours incident management
  • Identify opportunities for process and procedure enhancements to drive efficiency and service levels.
  • Improvement action assignment & tracking
  •  

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


Nearest Major Market: Topeka

Job Segment: Consulting, Change Management, Technology, Management