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ServiceNow Developer

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Date: May 16, 2019

Location: Toronto, ON, CA

Company: NTT DATA Services

Req ID: 47473 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a ServiceNow Developer to join our team in Toronto, Ontario (CA-ON), Canada (CA).



This ServiceNow Developer / ITSM System Administrator is responsible for applying innovative technical solutions to business processes, maintaining applications, consulting with business analysts and/or project managers to develop technical solutions, developing design and functional specifications, performing pre-implementation training, and providing post-implementation support.





Experience developing on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes
ServiceNow platform development
ServiceNow administration
Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
End-to-End Service Catalog development and complex workflows
Applies innovative technical solutions to business and the application processes
Defines and documents procedures for processes and workflows
Works on multiple projects as a project team member, occasionally as a project leader
Responsible for troubleshooting problems as reported by users
Supports Web access and electronic messaging services and maintains a secure systems environment
Communicates effectively with management and other members of the project
Integration of disparate systems using SOAP and REST APIs
Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
Creation of Web Service for data integration
Additional duties as assigned and defined by management


Minimum (Required) Qualifications:

·  Bachelor’s Degree in Computer Science, Information Systems, or other related field or 4-6 years equivalent work experience

·  3-5 years ServiceNow development experience and 7+ years ITSM and Java development

·  Domain Separation Experience.

·  Configuration experience in following modules on dedicated as well as shared instances

(IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management)

Development experience in following areas :-

Business Rules

Access Control Rules

Script Includes

Script Action

UI Actions

UI  Scripts

UI Policy

Data Policy

Client Scripts

UI Macros


Web Services

Glide Record

Glide AJAX



Encryptions Plugin



Discovery (a plus)



MID Server


Extensive knowledge of two or more Front End Technologies: HTML, JSTL, DHTML, JavaScript and CSS, XML, XSL, XSLT

Works effectively in a team-oriented, collaborative environment

Strong interpersonal and oral communication skills

High level of expertise in multiple system environments

Proven problem-solving abilities and strong attention to detail and quality work output

Enthusiasm for customer service and IT support as well as learning new software technologies


Service Now Admin Certification

ITIL Foundation Certification

Java Script certification will be a plus


Good to have:-

Well aware of SCRUM methodology

Good SQL & RDBS knowledge



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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