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Data Center Operations Analyst

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Date: May 22, 2019

Location: Tucson, AZ, US

Company: NTT DATA Services

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Req ID: 48378

NTT DATA Services Healthcare connects people to the right technology and processes to accelerate innovation. NTT DATA Services believes information is the foundation on which healthcare will move forward. We are committed to helping the world create an information-driven healthcare system. This client continues to grow and thrive, and we are looking for individual contributors who can assist NTT DATA Services with meeting deliverables and client expectations. You will work with a fast-paced global leader in IT and have the ability to learn from the best and brightest in the industry. This position works with Healthcare account leaders to define migration strategy and designs improved processes to deliver ITIL based service support and technical account management. 

NTT DATA Services currently seeks a Data Center Operations Analyst to join our team in Tucson, AZ

This position will be 3rd Shift - 11:00pm - 7:00am MST, Monday - Saturday

Role Responsibilities:
-Monitors performance of systems utilizing software support tools
-Some knowledge of Server rack mounting and cable pulls
-Some batch processing
-Expected to follow technical protocols ensuring emergency operating procedures are maintained and may provide procedural guidance to others
-Communicates provisions of data center policies and facilitates customer understanding of processes and procedures
-Effectively communicates hardware and some application issues to Infrastructure Service Lines
-Provides positive customer experience with each customer interaction.
-Normally receives no instruction on routine work; receives instructions for new work or special assignments
-Ability to work independently nights and some weekends
-Maintain physical appearance of Data Center
-Completes a wide range of tasks and assignment, projects and assignments are typically non-routine and variable in nature -
-Work closely with and report issues to Network, Server and Telecom teams

Basic Requirements
-3+ years of general IT experience
-2+ years of server/network hardware & data center peripherals
-High school diploma or equivalent required
-Availability to work night shift schedule, 11:00pm to 7:00am


-Experience working in a data center
-Associates degree, technical college or some college course work
-Prior experience in IT operations and support for outpatient healthcare locations
-Prior experience with Remedy Incident Management – We currently use OPAS and Service Now, familiarity with ticketing systems


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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