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ServiceNow Developer

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Date: Oct 6, 2021

Location: Victoria, BC, CA

Company: NTT DATA Services

Req ID: 157389 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Developer to join our team in Victoria, British Columbia (CA-BC), Canada (CA).

ServiceNow Developer – Victoria BC/Remote considered

In a role of an ITSM ServiceNow Developer, you will participate on an implementation team to deploy ServiceNow to meet our client’s IT Service Management requirements.  Working with our client’s IT and Business representatives, you will be responsible as part of a team for developing and deploying unique and innovative ServiceNow solutions in the complex IT Service Management world.


Professional Qualifications & Experience

  • Experience with services built on the ServiceNow platform and all ServiceNow ITSM modules
  • 2 years’ plus experience developing ServiceNow solutions with ideally at least 5 years’ experience in Development
  • Design modifications or enhancements to modules deployed such as Incident, Problem, Service Request and Change Management but not limited to.
  • Experience with developing custom application on ServiceNow
  • Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration
  • Support the team responsible for the implementation and administration of the ServiceNow installation including system configurations, gathering and documenting user and process requirements, workflow customizations, and supporting quality assurance teams.
  • Understands technical and functional design requirements related to ServiceNow.
  • Experience in one (or more) scripting languages: JavaScript, Powershell , Python, Perl, Unix Shell.
  • Ability to communicate with clients on all levels and must have excellent verbal and written communication skills
  • A fundamental understanding of ITSM, ITIL or CMDB
  • ServiceNow Implementation Certification - ITSM is nice to have


Key Areas of Responsibility

  • Research, develop, and implement solutions across a broad range of applications.
  • Work with clients to assess current state processes and tools, ensure ServiceNow requirements are developed and configured on the ServiceNow platform
  • Help NTT Data  expand its IT Service Management offerings, including tools, processes, and capabilities
  • Develop requirements and design, configure, upgrade, migrate, and operate market leading service management tools.
  • Support the implementation of advanced service management capabilities, including process automation, network discovery, and hosting service management tools in a Cloud environment.
  • Work on small to large enhancements for deployed modules (Incident, Problem, Change and Service Requests as well as Self Service Portal)
  • Apply knowledge of ITIL and experience with implementing and supporting processes across the ITIL lifecycle.
  • Support the assessment, evaluation, redesign, and implementation of improved IT services.
  • Ensure ServiceNow is configured for new and existing software implementations include user setups, interface setups, request/configurations coordination of applicable application server(s) if required
  • Service Request workflows/flows that meet business requirements from small to very complex designs.
  • Think strategically to adapt to new situations and challenges, learn new and emerging technologies continuously, and apply excellent customer service and communication expertise to collaborate effectively with colleagues, senior leadership, and clients.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.

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