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Digital Experience Design Senior Consultant

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Date: Sep 20, 2021

Location: REMOTE, NJ, US

Company: NTT DATA Services

Req ID: 133849 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Digital Experience Design Senior Consultant to join our team in REMOTE, New Jersey (US-NJ), United States (US).

Experience Architect

As an Experience Architect, you will help NTT DATA create best-in-class customer and employee experiences. You will support initiatives, small and large, defining cross-channel experience strategies and user experience designs that embrace the intersection of people, process and technology. You’ll ensure customer, end user, and employee needs translate into the design decisions you make in the digital and services experiences that NTT DATA creates.

 

 

Job Responsibilities Include:

  • Support facilitation of strategic, design thinking workshops to identify customer, employee and user insights, uncover experience pain points and opportunities, synthesize problem statements and align stakeholders on project goals and success metrics
  • Work closely with other Experience Architects on complex service strategy and digital experience design projects
  • Conduct qualitative and quantitative customer research to inform design decisions
  • Develop meaningful profiles and personas
  • Create user flows, use case diagrams and scenarios to illustrate how users will interact with a digital system and experience
  • Map current and future omni-channel customer journeys to help establish what good looks like
  • Document user experience requirements and user needs to inform technology decisions and functionality
  • Create wireframes and prototypes to illustrate optimal layout and priorities based on user needs
  • Collaborate with strategy leads, visual designers and UI developers on ensuring final assets comply with UX best practices and user needs  
  • Partner with analytics leads to identify customer experience KPIs and success metrics for continuous optimization of designs

 

Basic Qualifications:

  • 4-6 years of Architecture User experience 
  • 5+ years research, strategy mapping and UX design 
  • Bachelor’s degree in User Experience, Experience Design, Interaction Design, HCI, or other relevant degree.

 

Preferred Skills:

  • Graduate Degree
  • Consulting experience 
  • Human-centered: You understand basic human-centered design philosophy and best practices 
  • A Practical Creative: You enjoy solving complex problems creatively, but you are practical in your solutions, realizing the many constraints that may impede the “ideal”
  • Flexible Work Style: You work equally well in a participatory, team-based environment as well as needing to work autonomously
  • Breadth & Depth: You know how to map a “big picture” strategy to individual work streams and the design of cross-channel touchpoints

 

Location & Travel:

  • Remote position.  Client travel expected to be 20% (under normal operating conditions post-COVID)

CDTS

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

 

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