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Voice Integration Engineer

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Date: Jan 21, 2021

Location: Warsaw, SL, PL

Company: NTT DATA Services

Req ID: 107655 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Voice Integration Engineer to join our team in Warsaw, Śląskie (PL-SL), Poland (PL).

Voice Integration Engineer

Warsaw, Poland

Competitive Salary

 

Overview

Voice Integration Engineer to be the primary interface for internal customers and other technical groups for voice related technical, informational and procedural assistance in all cases when their subject matter expertise is required. Responsibility for the quality and timely processing of all maintenance activities on all supported voice platforms Globally. Ensure that all related tasks are handled in a controlled and compliant manner against all internal policies and procedures, and external rules and regulations. The voice products supported include Avaya & Cisco PBX, NICE loggers, IVRs, Dialers, etc.

 

Key Skills

  • Extensive technical knowledge of the Nice/Verint/Cybertech Voice Recording Solutions with Trading and Contact Centre deployments
  • Call Center Expertise - ACD, Avaya PBX, ASAI, GeoTel, Network IVR, and Voice and Data Networks
  • Strong technical support skills with a minimum of 5+ years’ experience supporting, troubleshooting, and configuring voice recording systems.
  • Experience in supporting Avaya Telephony Systems (Communication manager, AES, CMS, IVR)
  • Experience in supporting Genesys Telephony Systems
  • Experience in supporting Computer Telephony Integration (AIC, Genesys, Cisco ICM)
  • Experience in supporting Session Border Controller preferred ACME Packet, Oracle, Covergence
  • Supporting Cisco Telephony Systems (Cisco CUCM, UCCX)

Personal Attributes

  • Ability to perform troubleshooting and problem solving
  • Ability to manage multiple tasks and priorities
  • Ability to manage aggressive deadlines
  • Attention to details
  • Fluent level of English speaker
  • Excellent analytical skills
  • Ability to work flexible hours
  • Excellent communication skills – verbal and written

 

Education/experience

  • College/university degree preferred
  • Voice certifications / qualifications
  • 5+ years technical / platform experience.

 

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

 

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