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Jr. Incident Manager

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Date: Nov 28, 2021

Location: Washington, DC, DC, US

Company: NTT DATA Services

Req ID: 154443 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Jr. Incident Manager to join our team in Washington, DC, District of Columbia (US-DC), United States (US).

Clearance: Interim Secret 

Location: Remote 

 

Day to Day Job Duties: 

  • Effectively serves as ITIL Incident Manager 
  • Guides support teams with the identification, troubleshooting, and resolution processes of Incident Management 
  • Executive Level communication, organizational, and motivation skills 
  • Attends and provides assistance in the coordination of troubleshooting bridges for all priority incidents (from Low-priority to Crisis) 
  • Works closely with all departments and day-to-day operations personnel to document outage updates 
  • Assist in identifying trends and create reports as necessary.  - Hosts Major Incident bridges during major incidents working with department heads/leads to work towards major incident resolution 
  • Guides technicians in fully documenting their assigned tickets to show all work performed in order to pass SLRs 

 
Basic Qualifications: 

  • Active Interim Secret clearance 
  • Min 4 years of experience in Incident management with an Undergraduate degree or equivalent years of experience 

 
Preferred Qualifications: 

  • BS/BA in Computer Science, Information Systems, Engineering, Business, Physical Science, or another technology-related discipline
  • KTIL Intermediate-level certification 
  • Business analysis experience 
  • Six sigma experience 
  • Technical writing/editing experience
  • Related technical certifications in data networking, mid-range and mainframe OS and hardware architecture, storage systems, database, or software design a plus 
  • Thorough knowledge of IT concepts, strategies, and methodologies 
  • Thorough knowledge of business functions and extensive understanding of business operations, strategies, and objectives 
  • Extensive knowledge of Process and IT service management concepts 
  • Experience in technical problem solving and crisis management concepts 
  • Ability to promote a team environment 
  • Executive-level communication skills 

 

In accordance with Executive Order 14042, a candidate for this role must be fully vaccinated for COVID-19 by December 8, 2021, or their start date, whichever is later, subject to the provisions and exceptions of EO 14042 and applicable law.

 

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


Nearest Major Market: Washington DC

Job Segment: Consulting, Mainframe, Information Systems, Manager, Database, Technology, Management