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Field Technical Analyst

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Date: Jun 12, 2019

Location: Washington, D.C., DC, US

Company: NTT DATA Services

Req ID: 49883 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Field Technical Analyst to join our team in Washington, D.C., District of Columbia (US-DC), United States (US).



The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.


Responsibilities include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.


This position will be a remote/Onsite Client based position. Support will need to be provided to several sites in Washington, DC and Silver Spring , MD so driving between the locations will be necessary. 

- Provide customer service to a large end user base onsite at customer’s location in regards to computing functionality, questions, diagnostics, assistance and consultations in one on one or group situations via in person, phone, email and video conferences, etc. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
- Desktop, Laptop, printer and attached peripherals break/fix including hardware and software. Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs. Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals
- Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software and consumables. Maintains and optimizes desktop /notebook configurations at customer sites. Performs system upgrades and advance deployment.
- Ticket and workload management utilizing customer provided ticketing system. Service Now.
- Asset management tracking and documentation, SCCM system

- Strong IT skills including Windows 10 installation and setup, networking, application support and troubleshooting.
- Computer peripheral and software inventory
- - Performs Smart Hands assistance on servers, network and infrastructure equipment.

- Identifies potential issues that could adversely impact end user experience and takes corrective action
- Process Improvement. Provides technical feedback on technical process issues to improve overall service delivery
- Works independently with attention to details, processes and procedures.
- Skilled specialist who completes tasks in resourceful and effective ways




- 3+ years of experience in desktop , breakfix and hardware support


Basic Qualifications


-3+ years of experience in desktop, breakfix and hardware support



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Washington DC

Job Segment: Consulting, Cloud, User Experience, Technical Support, Business Process, Technology, Management