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Desktop Support Analyst

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Date: Oct 12, 2021

Location: Washington, DC, US

Company: NTT DATA Services

Req ID: 151816 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Analyst to join our team in Washington, District of Columbia (US-DC), United States (US).

 

Primary Duties of the Desktop Support analyst but not limited to:

  • Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage ticket queue.
  • Support in-office walk-ups and remote assistance while providing a great customer experience.
  • Identify, troubleshoot, and resolve hardware and software problems and provide employee training.
  • Desktop equipment moves, adds and changes.
  • Responding in a timely manner to service issues and requests.
  • Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.
  • Utilize a ticketing system to log, track and document incidents to ensure customer problems are resolved to customer satisfaction.
  • Handle projects assigned by management.
  • Work independently on day-to-day operations.
  • Support special events at remote locations as needed.
  • Perform related work as assigned.

 

Basic Qualifications:

  • Requires undergraduate degree in Computer Science or other technical discipline or equivalent combination of education and work experience (4 additional years of experience as noted above/below will substitute for an Associate’s degree and 8 additional years of experience as noted above/below will substitute for Bachelor’s degree).
  • Minimum 3 years of IT desktop support experience in an enterprise environment supporting Windows 10, macOS, and mobile devices.
  • Must be a US citizen.
  • Interim Secret Clearance required.
  • Must be able to perform the physical responsibilities of the position.

 

Preferred Skills:

  • Excellent hands-on and remote customer service skills.
  • Ability to work independently and within a team environment.
  • Able to prioritize and address multiple tasks and projects in a dynamic work environment.
  • Strong interpersonal and communication skills, strong work ethic and positive attitude.
  • Active Directory, Microsoft Windows 10, Microsoft O365 and Google suite experience. 
  • Able to work on-site and able to work a flexible scheduled as assigned. Occasional weekend work.

 

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

 

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


Nearest Major Market: Washington DC

Job Segment: Help Desk, Information Technology, Consulting, Computer Science, Cloud, Technology