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Field Tech Senior Specialist

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Date: Jun 2, 2019

Location: Washington, DC, US

Company: NTT DATA Services

Req ID: 43977 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Field Tech Senior Specialist to join our team in Washington, District of Columbia (US-DC), United States (US).



General Skills:

  • Onsite support of Client
  • Installs, supports, and removes end-user hardware (desktops/laptops, phones, etc) and desktop software
  • Assists customers by diagnosing problems and providing resolutions for technical issues
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
  • Installs OS and software applications
  • Performs PC, laptop, and printer moves and installations
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
  • Identifies and provides input on unique or recurring customer problems
  • Remains knowledgeable of current industry products and technologies – Focuses on delivering a positive customer experience according to NTT Data standards
  • Monitors and tracks issues to ensure accurate resolution
  • Reviews and distribute pertinent cross-functional information
  • Collaborates with and supports peers in resolving technical issues
  • Solves problems for customers with challenging expectations
  • Maintains/builds relationships with other groups that impact delivery of Technical Support
  • Participates with managers to determine focus areas for technical improvements
  • Excels at recognizing internal and external customer's needs and expectations
  • Learns the full range of technology, products, and services and is able to identify how these products and services align to customer needs
  • Explains technical, industry, and market facts to position NTT Data as a competitive solution
  • Cooperates and collaborates with colleagues, cross functionally, to support NTT Data's Strategy Requirement



  • 4+ years Desktop/Laptop and other end-user hardware
  • 4+ years Windows 10 Desktop and Microsoft Office and other desktop software support troubleshooting experience
  • 4+ years of experience in a customer service or related fields
  • 2+ years of experience performing printer troubleshooting and repair
  • Knowledge of system principles, theories, concepts, and technologies
  • Excellent customer service skills
  • Knowledge of the Microsoft Office Suite


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Washington DC

Job Segment: Consulting, Cloud, Technical Support, Technology