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Help Desk Specialist

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Date: Feb 21, 2019

Location: Washington, DC, US

Company: NTT DATA Services

Req ID: 40281 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Help Desk Specialist to join our team in Washington, District of Columbia (US-DC), United States (US).



The Help Desk Specialist is responsible for providing telephone, email, instant messaging chat, online, social media, and remote diagostic technical support of desk tops, portables, peripherals, printers, projectors, etc. and custom or off-the-shelf software - industry or proprietary.  Answer questions about installation, operationg, configuration, customization, and usage of assigned products.  Responsible for following defined policies and procedures.  Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures.  Documents problems in the support solution database for diagnostics and solution implementation.


Responsibilities include:

  • Provides phone and in-person support to users in the areas of e-mail, directories
  • Provides support to users in standard Windows desktop applications
  • Serves as the initial point of contact for troubleshooting hardware/software PCs and printers


Required Skills:

  • 6 months - 1 year of experience providing phone and/or in-person support
  • 6 Months - 1 year of experience with standard Windows OS applications and MS Office applications
  • 6 Months - 1 year of customer service experience


Preferred Skills:

  • 6 months experience with a help desk ticketing system
  • 6 months experience troubleshooting hardware and/or software issues
  • 6 months of experience in Tier 1 help desk support
  • Proficient with Windows XP, 7, 8.1, and 10 environments
  • Proficient with Microsoft Office 2007, 2010, 2013 and Office 365
  • Experience with troubleshooting common network issues



H/S diploma or higher required 


This position is open to US citizens only and requires a Position of Public Trust clearance to start.


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Washington DC

Job Segment: Consulting, Help Desk, Information Technology, Database, Cloud, Technology