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Helpdesk Specialist

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Date: Aug 22, 2021

Location: Washington, DC, US

Company: NTT DATA Services

Req ID: 127270 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Specialist to join our team in Washington, District of Columbia (US-DC), United States (US).

Duties Include:

  • Provide desktop assistance to all Team Program Office government and seated contractor employees to resolve information technology problems and issues; includes seating, unseating, and relocating employees with provision of desk, phone, peripherals and computer service to NMCI, NNPI, and SIPR services.
  • Order and reconcile inventory and accounts for assets, software, and telecommunications services apportioned to Program Offices to validate that payment is only for what it uses and resolve discrepancies
  • Provide fast track response to senior-level personnel with emergent IT issues
  • Perform maintenance for shredders in the Program Offices.
  • Maintain combination locks for access to secure systems
  • Local printer support (new tasking)


Minimum qualifications:

  • 5 years experience in a Helpdesk role
  • 5 years of DoD experience 
  • Secret Clearance


Preferred Qual:

Bachelor's Degree

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Washington DC

Job Segment: Telecom, Telecommunications, Consulting, Cloud, Information Technology, Technology