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Infrastructure Manager-Technical Lead

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Date: Jul 3, 2019

Location: Washington, DC, US

Company: NTT DATA Services

Req ID: 33141 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Infrastructure Manager-Technical Lead to join our team in Washington, District of Columbia (US-DC), United States (US).



Our federal customer leads international development and humanitarian efforts to save lives, reduce poverty, strengthen democratic governance and help people progress beyond assistance.  The Agency represents the U.S. abroad by working to establish a self-sustaining and continually improving living environment and to fairly and equitably distribute humanitarian assistance to those nations working to recover from disaster, escape poverty, or engage in democratic reforms.


The Bureau for Management (M), Office of the Chief Information Officer (CIO) ensures that the agency has access to cutting edge information technology infrastructure and business services to improve the day-to-day operations as well as the response to crisis, disasters, and humanitarian assistance situations.


Key Skills, Experiences and Responsibilities:

Infrastructure Management and Tech Lead is responsible for leading and working closely with Technical Team Leads/SMEs for all IT infrastructure operations and engineering including Networking, Systems, Servers, Software packaging/distribution, database, datacenter, etc.  

  • Coordinates Tier III support for all areas mentioned above.
  • Duties include significant coordination with client staff on continuous improvement
  • Providing effective leadership and personnel management to ensure positive team morale and efficient communications
  • Leading multiple technical team leads across complex organization
  • Operational Project Management experience supporting a Program Manager 
  • Understanding of network, server and security equipment 
  • Disaster Recovery/Continuity of Operations (COOP) coordination
  • Capacity and performance management
  • ServiceNow
  • Problem Management and escalation support
  • Incident Management
  • Root cause analysis (RCA)
  • Availability Management
  • Large Enterprise Environment (Windows, UNIX, Hypervisor, Cloud, Storage, Database, and Middleware)


Experience / Education:

  • A degree in Computer Science, Information Technology Management, Security, Business, or other technology specific discipline is preferred
  • 10+ years’ experience with a Master’s Degree
  • 14+ years’ experience with a Bachelor’s Degree
  • 18+ years’ experience with an Associate’s Degree
  • Must currently have an Active Secret Security Clearance


Desired Certifications:


  • ITIL Certification  




This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Washington DC

Job Segment: Information Technology, IT Manager, Consulting, Manager, Computer Science, Technology, Management