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Infrastructure Monitoring Tools Engineer

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Date: Nov 3, 2022

Location: Washington (100% REMOTE), DC, US

Company: NTT DATA Services

Req ID: 215584 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Infrastructure Monitoring Tools Engineer to join our team in Washington (100% REMOTE), District of Columbia (US-DC), United States (US).

Infrastructure Monitoring Tools Engineer  

Job Description: 

  • Infrastructure Monitoring Tools Engineer will perform hands-on management of tools platforms including Science Logic, Net LineDancer, Entrust Identity Server, RSA and SysTrack. 
  • Create custom APIs for legacy components to communicate with ScienceLogic and ServiceNow 
  • Support development activities including troubleshooting and resolving issues in our production environment for assigned areas 
  • Work closely with other support teams to ensure our hosted environments are updated with latest builds and are configured appropriately for upcoming feature explorations 
  • Ensure supported environments are updated with the latest/greatest releases and properly configured to ensure various 3rd-party integration workflows are operational 
  • Build/implement necessary tooling for automation of system monitoring, configuration, and alerting 
  • Monitor and evaluate the performance of the various environments and ensuring ongoing tuning and operational stability 
  • Ensures processes and technical skills are in place to perform consistently and deliver high quality results and value to clients 
  • Create and update all respective documentation, SOPs, runbooks, end-user's communications, and procedures 
  • Ability to prioritize and resolve multiple complex/critical issues and provide solutions 
  • Ability to brief customers at different levels of technical understanding. 


Basic Qualifications:  

  • Bachelor's degree or equivalent combination of education and work experience 
  • US Citizenship required 
  • Requires an active Secret clearance 
  • Minimum 8 years of proven hands-on experience developing, deploying, integrating, configuring, and administrating of tooling platforms 
  • Minimum 8 years of experience connecting to and using a RDBMS server  
  • Minimum 8 years of experience writing and executing SQL queries 
  • Minimum 3 years of experience identifying, troubleshooting, and resolving business issues 
  • Minimum 3 years of experience integrating Science Logic with ServiceNow ticketing systems 
  • Minimum 3 year of experience with 'monitoring platforms’ 


Preferred Qualifications: 

  • 2-3 years of experience managing infrastructure tools Entrust Identity Server, RSA and Science Logic are a plus 
  • Possesses knowledge, skills and abilities required to resolve highly complex IT issues 
  • Write clear and concise Standard Operating Procedures and processes for functional areas within IT 
  • Systematic approach to solving problems, coupled with a strong attention to detail and effective communication skills 
  • ITIL Change Management experience 
  • Strong communications and relationship skills 
  • Strong negotiation and problem-solving skills 
  • A drive to learn and master new technologies and techniques 
  • Excellent problem solving, critical thinking and troubleshooting skills 
  • Comfortable working in a fast-paced environment collaborating with a dynamic team 
  • Willing to support areas of responsibility on a 24/7 basis and/or as needed 
  • Basic knowledge of Unix shell scripting 
  • Experience with ScienceLogic highly preferred


Candidates for this position will be required to adhere to NTT DATA’s and its clients’ COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.


For Colorado Candidates

In compliance with the Colorado Equal Pay Transparency Rules, NTT DATA provides a reasonable range of compensation for roles that may be hired in Colorado. For a candidate in the state of Colorado only, the starting pay range for this role is Min: $100,200 - Max: $183,800. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Washington DC

Job Segment: ERP, Change Management, Database, SQL, Unix, Technology, Management