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ServiceNow Developer/Administrator

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Date: Jan 10, 2021

Location: Washington, DC, US

Company: NTT DATA Services

Req ID: 100791 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Developer/Administrator to join our team in Washington, District of Columbia (US-DC), United States (US).

Roles and Responsibilities:

  • Experience in Designing, Developing, Customizing and Administering ITSM suite of applications.
  • Experience with Service Portal web pages with user friendly widgets using Bootstrap and AngularJS JavaScript frameworks.
  • Experience with scoped (custom) applications.
  • Experience in areas of Discovery and Orchestration supporting CMDB/Asset management initiatives, hands-on experience with various data discovery sources.
  • Experience with Performance Analytics in creating Reports and Dashboards.
  • Create and maintain security access using ACLs via advanced scripts, roles, and conditions.
  • Create, monitor, modify, and publish workflows with approvals. Create and implement scripts, business rules, UI Policies, ACLs, and otherwise configure or modify ServiceNow applications to meet business requirements.
  • Understanding and maintenance of service level agreement (SLA) and monitor an SLA workflow.
  • Understanding of JavaScript, SQL, HTML, CSS, Webservices API (SOAP or REST), PowerShell, JSON, XML.
  • Maintain Single Sign-On integration and create an access control rule (ACL).
  • Track and implement defect fixes and enhancement requests.
  • Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.
  • Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
  • Migration of update sets to sub-prod and production environments.
  • Support data migration as needed.
  • Perform unit and integration testing with sample and live data.
  • Provide expertise on all technical questions related to development.
  • Develop technical solutions, implement and performs the component integration tests.
  • Familiarity with Agile/Jira/Scrums is mandatory.
  • Self-motivated Team player with excellent interpersonal and communication skills.
  • Collaborate with members of the project teams to provide customization and configuration of customer’s ServiceNow instance.
  • Good Understanding of ITIL v3 processes.


Required Qualifications

  • 10+ years of developer experience
  • 5+ years of ServiceNow Developer/Administrator and ITSM experience
  • Bachelor's Degree in Engineering or a related field
  • ServiceNow Certified Application Developer
  • US Citizenship is required
  • Must also be able to obtain an agency specific clearance

Preferred Experience and Skills:

  • ServiceNow Administrator certification
  • Excellent understanding and experience in programming languages such as JavaScript, HTML, JSON, SOAP, REST, etc

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Washington DC

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