ServiceNow Developer/Administrator

Req ID: 100791 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Developer/Administrator to join our team in Washington, District of Columbia (US-DC), United States (US).

Roles and Responsibilities:

• Experience in Designing, Developing, Customizing and Administering ITSM suite of applications.
• Experience with Service Portal web pages with user friendly widgets using Bootstrap and AngularJS JavaScript frameworks.
• Experience with scoped (custom) applications.
• Experience in areas of Discovery and Orchestration supporting CMDB/Asset management initiatives, hands-on experience with various data discovery sources.
• Experience with Performance Analytics in creating Reports and Dashboards.
• Create and maintain security access using ACLs via advanced scripts, roles, and conditions.
• Create, monitor, modify, and publish workflows with approvals. Create and implement scripts, business rules, UI Policies, ACLs, and otherwise configure or modify ServiceNow applications to meet business requirements.
• Understanding and maintenance of service level agreement (SLA) and monitor an SLA workflow.
• Understanding of JavaScript, SQL, HTML, CSS, Webservices API (SOAP or REST), PowerShell, JSON, XML.
• Maintain Single Sign-On integration and create an access control rule (ACL).
• Track and implement defect fixes and enhancement requests.
• Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.
• Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
• Migration of update sets to sub-prod and production environments.
• Support data migration as needed.
• Perform unit and integration testing with sample and live data.
• Provide expertise on all technical questions related to development.
• Develop technical solutions, implement and performs the component integration tests.
• Familiarity with Agile/Jira/Scrums is mandatory.
• Self-motivated Team player with excellent interpersonal and communication skills.
• Collaborate with members of the project teams to provide customization and configuration of customer’s ServiceNow instance.
• Good Understanding of ITIL v3 processes.

Required Qualifications

• 10+ years of developer experience
• 5+ years of ServiceNow Developer/Administrator and ITSM experience
• Bachelor's Degree in Engineering or a related field
• ServiceNow Certified Application Developer
• US Citizenship is required
• Must also be able to obtain an agency specific clearance

Preferred Experience and Skills:

• ServiceNow Administrator certification
• Excellent understanding and experience in programming languages such as JavaScript, HTML, JSON, SOAP, REST, etc

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.