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System Administrator (Windows/Office 365)

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Date: Aug 11, 2019

Location: Washington, DC, US

Company: NTT DATA Services

Req ID: 50962 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a System Administrator (Windows/Office 365) to join our team in Washington, District of Columbia (US-DC), United States (US).



Primary Responsibilities:

  • Engineering support of Hybrid On-Prem/Cloud Microsoft Exchange, Microsoft Enterprise Office 365, Microsoft Skype for Business, Microsoft Office ProPlus, and Azure applications for productivity, E-Mail, broadcasts, and calendar services; and Microsoft In Tune, Apple Device Enrollment Program (DEP) and Blackberry for Mobile Device Management (MDM) services.
  • Provide quality customer service, troubleshooting, resolution, restoration, provisioning, and availability of Mail and MDM services to end users.
  • Fulfill requests and restore issues based on urgency, impact, and priority SLAs.
  • Ensure timely fulfillment of requested Mail and MDM services for role-based access, permissions, distribution lists, e-mail broadcasts, conference room privileges, mailboxes, calendars, and other functionality using Microsoft administration tools including PowerShell.
  • Coordinate change and release of Mail and MDM services, functions, patches, and upgrades in production including design, architecture, configuration, communications, testing, implementation, monitoring and operations.
  • Provide knowledge articles, training, and demonstration to Services Desk and end users.
  • Follow ITIL-based incident, event, problem, configuration and change management processes.
  • Troubleshoot, root cause analysis, and apply workarounds and resolutions with IT Application Hosting and Infrastructure teams and third party product vendors.
  • Assess security vulnerabilities and incidents, and implement patches, upgrades, and e-mail blocking remediation reducing threats and risks.
  • Participate in 24/7/365 rotation of on-call support with engineering team.
  • Work with server, network, database, and storage administrators for routine operations.
  • Participate in disaster recovery planning, preparation, testing and documentation.
  • Be a highly cohesive team member and a change agent while serving as a consultant.


Basic Qualifications:

  • 5+ years Windows/Systems Administration 
  • 5+ years experience with Office 365
  • US Citizen



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Washington DC

Job Segment: System Administrator, Consulting, Database, Change Management, Technology, Management