Senior Change Manager

Req ID: 226070 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Change Manager to join our team in Winnipeg, Manitoba (CA-MB), Canada (CA).

We are seeking a senior Organizational Change Management Specialist with significant experience working in the healthcare sector, who will play a key role in ensuring change driven through project initiatives are in alignment with overall objectives. In this role, you are a strong communicator, have experience working with complex teams and with stakeholders at all engagement levels especially with clinicians and clinical leadership. You take a collaborative approach to the people side of change, including changes to business processes, technology, job roles and organization structures.  Your background and previous experience in clinical environments supports your strong change management skills and enables you to become a trusted advisor to the clients you serve.

Responsibilities include: 

• Overall lead responsible for change management activities, including communications and training. 
• Working collaboratively with a multi-disciplined team of clients, stakeholders, and third-party vendors to implement business transformation supported by new clinical applications. 

• Apply a structured OCM methodology and lead change management activities 
• Utilize change management processes and tools to create a strategy that supports adoption of the change. 
• Identify and engage key stakeholders, conduct impact analyses, and deliver change impact assessment. 
• Support the design, development, delivery, and management of communications 
• Integrate change management activities into project plan 

• Support communication efforts, including coaching communicators 
• Assess change readiness and change mitigation strategies 
• Provide input, document requirements, and support the design and delivery of training programs, support training efforts 
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan 
• Coordinate efforts with other specialists 

• Track and report change management issues 
• Define, measure and track change success metrics. 
• Support change management at the organizational level 

Skills and Experience Required for this role: 

• Previous experience working in healthcare consulting, clinical environments or health administration
• 5+ years proven experience in facilitation and coaching as it relates to business transformation and change management activities that include experience and knowledge of change management principles, methodologies.  
• 5+ years of experience interacting professionally with a clients and team members that sit within a variety of stakeholder groups 
• Previous experience working in healthcare consulting, clinical or health administration
• Prosci certification required 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.