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Helpdesk Senior Associate

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Date: Sep 29, 2022

Location: bangalore, KA, IN

Company: NTT DATA Services

-Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution
of reported problems by telephone and email. Activities include recognition, research, isolation, resolution,
and follow-up steps. -ypically, the Analyst level participates in a supportive role by acting as a liaison
between customer and departments within the organization, to ensure that all on-line system problems are
resolved in an accurate and timely manner. -Shift: Rotational shift. Qualification: Graduate with minimum
12 months experience in a technical support role -basic MS troubleshooting. -Basic computer knowledge. -
Basic TS on networking. -Basic technical skills for trobleshooting on issues related to computers.
Requirements : - Must be a graduate Bsc, BE, Btech, MSc, MTech - Atleast 12 Months of experience on
the current role. - Good Communication Skills. - Rotational shift. - Basic Technical TS skills.

Job Segment: Help Desk, Information Technology, Technical Support, Technology