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Onsite IT Support Analyst

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Date: Nov 20, 2021

Location: belfast, BFS, GB

Company: NTT DATA Services

Req ID: 159184 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Onsite IT Support Analyst to join our team in belfast, Belfast (GB-BFS), United Kingdom (GB).

Onsite IT Support Analyst

 

Belfast, UK

 

Competitive Salary + Benefits

 

 

 

Overview

 

The Onsite IT Support Analyst  is responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters. This role combines good level technical skills with an emphasis on the delivery of a high level of customer service. This customer-facing role will interact with, and take direction from Field Tech Services leadership and the customer to provide first class customer support and technical troubleshooting expertise.

 

 

 

Role Responsibilities

 

Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.

Install, maintain and optimise desktop /notebook configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repair services.

Ensures customer satisfaction by advising the customers on preventive maintenance and configurations which may impact product performance.

Instructs users in the operation and maintenance of the system.

 

 

Key Skills

 

Excellent customer service skills

Deep knowledge of imaging and troubleshooting Windows Desktops/Laptops, primarily Windows 10 and Office 365

Experience troubleshooting Windows in an Enterprise environment is a must.

Understanding of PC Reimaging processes and procedures, and experience with annual refresh programs.

Strong professional, interpersonal, communication and multi-tasking skills and the ability to work well within a team environment

 

 

Desirable Skills

 

Experience with Service Now ticketing system preferred.

Experience with SCCM Imaging and MDT preferred.

 

 

Benefits

 

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.

 

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