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Associate Director - Offshore Account Delivery Manager (Remote Services)

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Date: Jan 7, 2019

Location: chennai, TN, IN

Company: NTT DATA Services

Req ID: 20065 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Associate Director - Offshore Account Delivery Manager (Remote Services) to join our team in chennai, Tamil Nādu (IN-TN), India (IN).



  •    ITIL V3 foundation certified.
  •   Knowledge on project management and program management
  •   IT infrastructure technical knowledge (Datacenter and End user services)
  •   Excellent communication Skills and experience in handling India customers’ onsite.
  • 10+ years’ experience in Service Delivery (relevant experience)
  • Overall 15+ years of experience
  • Should handle customer directly at CXO level
  • Should have good knowledge on onsite and Remote delivery
  • Good understanding of Technologies like windows, backup, storage, network etc.
  • Matured delivery in terms of day today transactions and operational delegations/escalations.
  • Coordinate with Vendor and internal technology teams
  • Identify features and improvements to enhance Service Delivery.
  • Reliable in terms of availability and delivery.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
  • Must be open for 24x7 operations
  • Required education and experience in related Field
  • Should have good communication, presentation, negotiation skills.
  • Knowledge in infrastructure management and ITIL Terminologies
  • Knowledge on EMS tools(like HP OVO, CA Spectrum, Nagios, IBM Tivoli, Manage Engine).


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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