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Helpdesk Analyst - Japanese Speaking

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Date: Jun 21, 2022

Location: kuala lumpur, 14, MY

Company: NTT DATA Services

Req ID: 177459 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Analyst - Japanese Speaking to join our team in kuala lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

In these roles you will be responsible for: 
Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
•    Record, Update and Escalate Support issues to the next level in a timely manner.
•    Support all IT onboarding activities for end-users 
•    Work with our internal IT Teams on system testing, integration and maintenance. 
•    Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team. 
•    Seek, Suggest, Evaluate and implement process and Technology improvements. 
•    Willing to learn & grow in other IT Business areas


Requirements for this role include: 
•    Excellent English and Japanese written and verbal communication skills. 
•    Exceptional customer service skills.
•    Great Team player
•    Great communication skills, comfortable working with various stakeholders
•    Strong troubleshooting skills, bug finding, and resolution
•    Ability to work independently within a diverse global team
•    IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)


Preferences:  - Optional (nice-to-have’s)
•    ITIL foundation certified
•    Other languages (fluent)
•    Willing to work in a Rotational 24*7  
The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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