BPO Supervisor

Req ID: 167000 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Supervisor to join our team in oklahoma City, Oklahoma (US-OK), United States (US).

Roles n Responsibilities

Provides front-line supervision to an operational, production, sales, service or administrative team of 2 or more employees.

Supervised team typically responsible for high number of transactions or processes.

Assigns work to direct reports. •Recommends and takes action on hiring, firing, promotions, and disciplinary actions

Supervises team ensuring highest quality of service is provided to clients.

Monitors performance of team and reports results and issues to higher-level leadership.

Assists team with escalated client or account issues.•Manages the hiring, staffing and maintaining of a diverse and effective workforce.•Responsible for career development / planning, performance and pay discussions of team members.

Interactswith clients and internal departments to resolve issues.

Leads staff to complete assignments using established guidelines, policies and procedures.

Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications

Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.

Compiles and analyzesdata to identify trends for root cause analysis.

Skills

Solid communication skills.

Demonstrated client service skills and leadership capabilities.

Knowledge, understanding and application of project management principles and methodologies

Solid analytical / problem solving skills.

Demonstrated budgeting, business financial and P&L skills.

NTT DATA, Inc. currently seeks a “BPO Supervisor” to join our team in “Oklahoma City, OK (Only Temp Remote, will have to join Office post Covid)

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.