Senior Technical Analyst

Req ID: 373760 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Technical Analyst to join our team in Albany, New York (US-NY), United States (US).

Title: Senior Technical Analyst

Overview of job:

The Senior Technical Analyst has overall responsibility for providing client technical support for Medicaid Enterprise Systems (MES) over the life of the contract. This support includes applying expertise in assessing and ensuring adequate delivery of technical system infrastructure, service and operational models, database design and performance, disaster recovery methodologies and implementations, system requirements, project SDLC implementations, impacts of upgrades and changes to the overall MES ecosystem and recommended staffing levels to support these areas.

Job Responsibilities Include:

• Evaluating the business structure with a broad view of the systems and requirements to ensure designs align with approved plans
• Assessing the quality of contractor submitted software development lifecycle (SDLC) deliverables including the Requirements Specification Document (RSD)/Business Requirements document (BRD), Functional Design Documents (FRDs), Technical Design Documents (TDDs) and provides constructive feedback, especially technical-related, to documents to ensure that system functionality will meet user needs
• Evaluating current system designs, including enterprise architecture, and makes recommendations for improvement
• Recommend improvements to business operations in line with strategies and SLAs.
• Monitoring systems and platforms for SLA compliance
• Evaluating Service Desk and Call Center tickets for trends, aging tickets, and recommends improvements
• Performing code reviews on various components of the system
• Evaluating various models such as service models, cap ability maturity

models, and operating models for quality and adherence to defined standard criteria

• Utilizing comprehensive understanding of both physical and logical databases

models along with the utilization of database queries to conduct performance tests and analyses of database efficiencies

• Interpreting database performance metrics and operational utility reports and providing assessment.
• Reviewing database schemas, tables, procedures, and permissions to ensure compliance to the appropriate standards and regulations
• Assessing Disaster Recovery (DR) testing efforts, evaluate DR test results and
• ensure improvement plans are accurate
• Evaluating deployed releases and the resulting services to verify customer requirements and expectations are met
• Assisting with planning and identifying staff required to ensure that the IT operations department can support new services
• Assessing system upgrades and patches made by contractors to ensure there are no negative impacts to existing systems

Required Qualifications:

• Minimum eight (8) years’ experience applying SDLC methodologies and database management, with hands-on experience in writing and debugging complex queries. analyzing data, understanding system architectures, and troubleshooting issues effectively, leading to efficient problem resolution
• Minimum five (5) years of experience developing and implementing QA processes and strategies, performing QA assessments of document artifacts associated with system implementation projects, and providing strong leadership skills, with ability to mentor junior analysts, manage cross-functional collaborations and communicate effectively with stakeholders at all levels
• Minimum five (5) years of experience with analysis of organizational structure and functional interdependencies
• Minimum two (2) years of experience with cloud-based solutions and architectures.
• Bachelor’s degree in information technology, Business Administration, or similar field.
• This position requires 50% onsite, so local candidates required.

Preferred Skills:

• Three (3) years of experience using Orbus iServer Suite
• Preferred certifications may include any of the following: The Open Group TOGAF Business Architect Certification, Certified Business Architect (Business Architecture Guild), Microsoft MCSA Certifications, ITIL certifications or equivalent Business Architecture certifications
• Two (2) years of experience performing the described responsibilities on Healthcare Systems

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $71,400 - $135,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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