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Business Reporting Analyst

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Date: Oct 15, 2021

Location: Alexandria, VA, US

Company: NTT DATA Services

Req ID: 154040 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Reporting Analyst to join our team in Alexandria, Virginia (US-VA), United States (US).

    • Description –Analyze ITSM ticketing information and data to recognize and report trends in errors that are being experienced by the NSF User community.   Communicate with NTT Leadership, NTT employees and contractors, as well as NSF customers; displaying strong customer service skills, using professionalism, tact and diplomacy. The Reporting Analyst needs to possess an in-depth understanding of the reporting and be able to speak to the context of the reports and understand how they all relate..  The Reporting Analyst should be capable of complex data analytics to take raw ticketing data and ascertain whether the staff are meeting Key Performance Indicators (KPIs) or not.   Must also be able to dig deeper into Data to be able to tell the story, based on the data facts. 

 

    • Qualifications – Bachelors and 6 years’ experience or High School Diploma and 12 years’ experience.

 

    • Required Skills
      • Interpret data, analyze results using statistical techniques and provide ongoing reports
      • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
      • Acquire data from primary or secondary data sources and maintain databases/data systems
      • Identify, analyze, and interpret trends or patterns in complex data sets
      • Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
      • Work with management to prioritize business and information needs
      • 2+ years Data Analytics and analysis
      • Expert proficiency in MS Excel, MS Word, MS PowerPoint,  MS Access
      • Excellent written and oral communication skills with the ability to train staff on materials
      • 3+ years of customer service experience
      • ServiceNow Reporting
      • VB Scripting

 

    • Desired Skills
      • 1+ years of Requirements Definition/Analysis
      • 1+ years of Design Analysis
      • Cisco ACD (Finese)                                                
      • Tableau
      • Power BI

 

    • Responsibilities include:
      • Candidates must be able to understand/define business requirements and designs. Proven working experience as a data analyst or business data analyst
      • Define, design and implement repeatable solutions
      • Strong knowledge of and experience with reporting packages (OBIEE, and other reporting systems)
      • Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
      • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
      • Adept at queries, report writing and presenting finding.
      • Must be able to meet aggressive deadlines

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


Nearest Major Market: Alexandria
Nearest Secondary Market: Washington DC

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