IT Specialist Support

Req ID: 308730 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Specialist Support to join our team in Alexandria, Virginia (US-VA), United States (US).

IT Specialist Support

Job Description:

The candidate will be responsible for dedicated support of specific business units for the client. This includes dedicated Tier I/II support of workstations and business applications and may include definition of requirements, research, analysis, and selection of COTS solutions or designing custom solutions, analysis of security impact, definition of test plans, use/test cases and pilot testing the solution. This can also include specialized tasks such as Webmaster or VTC equipment configuration, install, and support.  The candidate will work directly with the client and their contractors as well as with NDFL team in a collaborative fashion to define solutions to meet the client’s business needs. Candidates will communicate with employees and contractors; displaying strong customer service skills, using professionalism, tact and diplomacy at all times in order to answer support calls; and coordinate with vendors on pickups, returns, and on-site repairs.

Job Duties include:

• Tier I/II support of workstation, print, and business applications
• Facilitate the gathering in requirements including documentation of business and technical requirements and documentation of a requirements traceability matrix.
• Perform research and analysis of various COTS solutions to meet the requirements
• Performs architectural design for the solution including hardware, software, security, database, and data flow definition.
• Performs technical design of the solution including documentation of technical and architectural design and updating requirements traceability matrix.
• Performs analysis of security risks associated with the solution.
• Performs cost analysis of solution including costs for hardware, software, staff required to implement the solution.
• Responsible for synthesizing customer contractual needs and requirements into system test solutions that acknowledges technical, schedule and cost constraints.
• Develops and directs preparation and execution of comprehensive test plans, procedures and schedules for completing systems.
• Coordinates integrated testing activities.
• Reviews and evaluates test requirements to insure completeness of test program.
• Performs technical analysis of complete systems and prepares comprehensive system level evaluations.
• Conducts software testing, verification and validation.
• Conducts unit, system, regression, performance, and UAT testing.
• Ensures that project and process control documentation are compliant with requirements, objectives and/or contract.
• Reviews include applicable specifications, materials, tools, techniques, and methodologies.
• Performs or directs verification of software requirement allocations, traceability, and testability.
• Defines implementation plan and communicates will release management team to indicate readiness to transition to operations.
• Communicates release schedules to the client business units
• Defines/reviews training plan in coordination with the solution and implementation plan documents

Basic Qualifications:

• Masters Degree.
  • Bachelors and 11 years of experience. 
  • High School Diploma and 17 years of experience. 
• Public Trust clearance required
• Minimum 8 years of experience, to include the following:
  • Tier I/II support of IT equipment/business applications (Diagnosis/Remediation, Install, Configuration, Maintenance, Performance Analysis/Tuning)
  • Tier I/II support/systems analysis/quality assurance in an IT environment
  • Analyzing and developing software requirements
  • Software testing
  • Technical writing and business communications​​​​​​​
•  

Preferred Qualifications: 

• ITIL Service Management
• CRM/Ticketing Systems usage

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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