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Network and Deskside Support Advisor

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Date: Jun 21, 2019

Location: Alexandria, VA, US

Company: NTT DATA Services

Req ID: 51898 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Network and Deskside Support Advisor to join our team in Alexandria, Virginia (US-VA), United States (US).



Resolves and supports hardware and software related issues within the network and workstations (includes fax machines, copiers, printers, monitors, VTC, conference phones, iPhones, hot spots, SABRE software, Tableau, MS applications
Technical support for Microsoft Office suite 
Supports training/classes/presentations by setting up workstations and web cams ( Web conference, website testing and configuration)
Provides technical support for remote access issues (VPN, personal home use workstations to access the network and home network issues)
Maintains and updates hardware inventory (includes toner inventory, VOIP user numbers, VOIP Port numbers and equipment turn in)
Provides training and instructions for network safety, information assurance and general computer/network information
Creates and updates user accounts on the Intranet (including adding access and disabling access)
Creates ticket and calls vendor for repair or replace warranty issued equipment
Manages Virtual Desktop Infrastructure

Manages Microsoft Terminal Server environment including licensing, session broker, gateway, and desktop servers

Required Qualifications:
Experience implementing and supporting Remote Desktop Services for approximately 100 users.

Experience include troubleshooting network issues associated with user connections and VPNs.

Excellent customer/stakeholder communication skills

Demonstrated capability and expertise in the following:


  • 5+Remote Desktop Services
  • 5+ years experience working with Windows Environment to include Windows Server 2008, 2012
  • 3+ years experience working with VMware® technologies including ESXi 5 and above;
  • 5+ years experience working with Microsoft Active Directory
  • 5+Network troubleshooting


  • Bachelors Degree in Information Technology, Computer Science, or equivalent combination of education and work experience
  • CompTia Security+ CE, CCNA-Security, or GSEC in good standing (IAT-II or higher)
  • Current (within 5 years) computing environment certification; Ex. Microsoft MCSA/MCSE
  • 5-7 years of relevant experience
  • Undergraduate Degree or equivalency
  • Top Secret Clearance Required
  • Ability to lift 25 lbs


Desired Skills:

Red Hat Enterprise Linux (RHEL) operating system experience preferred





This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Alexandria
Nearest Secondary Market: Washington DC

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