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Oracle EBS R12 Support Consultant

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Date: May 14, 2019

Location: Andover, MA, US

Company: NTT DATA Services

Req ID: 47810 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Oracle EBS R12 Support Consultant to join our team in Andover, Massachusetts (US-MA), United States (US).



Day to Day job Duties:


  • Primary Application Support onsite for Oracle R12 Finance
  • Provide ITIL driven support and maintenance work for Oracle Finance
  • Responsible to analyze and solve user issues and requests within the agreed SLAs
  • Work with offshore team to manage assigned tickets in Finance and purchasing functions and to ensure that all tickets are resolved as per agreed SLAs
  • Continuous improvement ideas to reduce the no of tickets
  • Recommend process optimizations to business folks
  • Identify, create and execute set of actions to reduce production support ticket volume in finance and purchasing functions
  • Primary contact point for client business users, process owner, business analyst during US work hours
  • Periodically review training issues, user satisfaction with client business analyst and process owners 


 Basic Qualifications:

  • Minimum 2+ years of Oracle EBS Support experience with R12 Financials.


 Nice to Have; (But not a must)

  • ITIL Certified


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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