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Desktop Support Technician

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Date: Oct 19, 2021

Location: Annapolis, MD, US

Company: NTT DATA Services

Req ID: 152755 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Annapolis, Maryland (US-MD), United States (US).

Role Responsibilities

  • Provide VIP support for C level executives
  • Hardware and software break fix
  • Application and OS support
  • Conference room equipment support
  • Adds/moves/changes
  • Both onsite and remote user support
  • Provides Smart hands support
  • Performs advance troubleshooting techniques to address complex technical issues
  • Serves as escalation and issue resolution point for onsite technicians
  • Distribute workload amongst team members
  • Provides team leadership and mentoring
  • Inventory management
  • Strives to meet all Client SLAs & Customer Satisfaction Goals
  • Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
  • Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
  • Instructs customers in the operation and maintenance of the system

 


 

Basic Qualifications

  • 4+ years desktop/technical support experience


 

Additional skills

  • A+ Certification
  • Team Lead Experience
  • Must have a proven customer service background
  • Knowledgeable of Windows Operating System environment
  • Must be able to comprehend and follow verbal and written technical instructions and scripts
  • Good verbal and written communication skills
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
  • Basic customer interaction skills
  • Strong troubleshooting skills

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


Nearest Major Market: Annapolis

Job Segment: Technical Support, Technician, Consulting, Cloud, Technology