Share this Job

Business Operations Senior Analyst

Apply now »

Date: Jan 27, 2023

Location: Any, MEX, MX

Company: NTT DATA Services

Req ID: 199887 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Operations Senior Analyst to join our team in Any, México (MX-MEX), Mexico (MX).

  • Working knowledge of current configuration management software ex. System Centre Configuration Manager (SCCM).
  • Interfaces with customer and account based teams on projects.
  • Performs complex troubleshooting activities.
  • Provides 3rd-level technical support in resolving internal and customer technical issues.
  • Responsible for providing configuration management services to Account Focused/leveraged accounts.
  • Should have a deep knowledge in Inventory Management, Software distribution, Patch Management using SCCM 2007\2012
  • Knowledge in Image Management using SCCM 2007 & 2012.
  • Very sound knowledge on various Imaging engines and Windows7 imaging technology
  • Able to develop custom deployment scripts (VBS, batch etc...)  
  • Understanding on Package server, Task server, PXE server concepts
  • Strong in troubleshooting Windows server/client and Networking issues, server side as well as client side issue  
  • Resilient in troubleshooting able to create custom scripts for gathering the inventory from clients  
  • Handle test and release of applications and Patches using SCCM 
  • Knowledge of SCCM Client management Suit all Levels. 
  • Should be able generate custom reports using SQL queries.
  • Advance level of knowledge about SCCM infrastructure, primary site servers, secondary site servers and distribution points.
  • Should be able to handle Sev 1 / 2 scenarios. Single point of escalation to all technical issues.
  • 24/7 support for any server downtime, able to handle requests and incidents arising from SCCM infrastructure. 



8-10 years of relevant experience or equivalent combination of education and work experience.

Demonstrates a basic understanding of current scripting technologies and batch commands.

Demonstrates basic knowledge of windows server administration to include AD, domains, policies etc.

In-depth knowledge of configuration management principles and best practices.

Ability to identify, define, manage and control configuration.



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Job Segment: System Administrator, Cloud, Testing, Technical Support, SQL, Technology