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Guidewire Claims SME (Offshore Delivery Lead)

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Date: Jan 14, 2026

Location: Anywhere, KA, IN

Company: NTT DATA Services

Req ID: 352065 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Guidewire Claims SME (Offshore Delivery Lead) to join our team in Anywhere, Karnātaka (IN-KA), India (IN).

Role Overview

We are seeking an experienced Manager with deep Guidewire ClaimCenter expertise to lead offshore delivery for a multi‑year transformation initiative focused on building a scalable, digital, and AI‑enabled Claims operating model. This role will be accountable for managing teams, guiding solution design, ensuring delivery excellence, and partnering closely with onshore product, business, and technology leads.

The ideal candidate brings strong hands‑on Guidewire Claims experience, knowledge of modern digital architectures, and the ability to shape next‑generation claims capabilities powered by automation, AI, data, and a connected ecosystem.

Key Responsibilities

1. Guidewire ClaimCenter Delivery Leadership

  • Lead end‑to‑end offshore delivery for ClaimCenter configuration, integration, enhancements, and support.
  • Oversee solution design, backlog execution, sprint planning, and quality assurance.
  • Ensure alignment with global architecture standards and Guidewire best practices.
  • Provide technical leadership and mentoring for Guidewire Claims teams.

2. Build a Scalable & Future‑Ready Claims Operating Model

  • Drive delivery aligned to the vision of a scalable, digital, and optimized Claims operating model.
  • Collaborate with cross‑functional stakeholders to translate business needs into ClaimCenter features and workflows.
  • Support process simplification, digitization, and automation across key claims processes.

3. Modern Technology Architecture & Ecosystem Enablement

  • Partner with architecture teams to implement a modern, modular technology landscape with ClaimCenter as a core platform.
  • Support integration with CRM, portals, data platforms, and digital channels.
  • Ensure solutions are cloud-ready, API-driven, and designed for long-term scalability and resilience.

4. AI‑First & Human‑in‑the‑Loop Claim Experiences

  • Work with data and AI teams to embed AI-driven decision support, triage, and automation.
  • Implement human‑in‑the‑loop workflows that enable adjusters to work smarter, not harder.
  • Ensure responsible AI practices, transparency, and governance in claims decisioning.

5. Connected Claims Ecosystem & External Data Integration

  • Enable integration with external data partners (loss data, FNOL feeds, telematics, weather, fraud analytics, etc.).
  • Drive connectivity with insurtechs and third‑party claims service providers.
  • Ensure seamless user experiences and data flow across the ecosystem.

6. Team, Vendor & Stakeholder Management

  • Manage offshore delivery teams (Guidewire configuration, integration, QA, DevOps).
  • Coordinate closely with onshore teams, business SMEs, vendors, and product partners.
  • Provide leadership updates, manage risks/issues, and ensure predictable delivery.

Qualifications & Experience

Required

  • 10–12 years of IT experience with strong Guidewire ClaimCenter expertise (configuration, integrations, rule authoring, architecture awareness).
  • Experience delivering Guidewire Claims implementations or large-scale enhancements.
  • Strong understanding of property & casualty insurance claims processes.
  • Proven experience managing offshore technology delivery teams.
  • Strong skills in agile delivery, backlog management, and sprint execution.

Preferred

  • Experience with modern digital architecture (APIs, microservices, cloud, event-driven patterns).
  • Exposure to CRM systems, digital portals, and enterprise data platforms.
  • Experience with AI/ML use cases in claims, workflow automation, and digital claims tools.
  • Familiarity with insurtech integrations and external data sources for claims.

Key Competencies

  • Strong leadership and team management
  • Deep functional + technical expertise in Guidewire Claims
  • Ability to manage complex stakeholder groups
  • Excellent problem solving and solution‑oriented mindset
  • Strong communication, coordination, and delivery governance
  • Ability to drive transformation in fast‑paced, evolving environments

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.


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