P&C Insurance Business Analyst

Role Overview

We are seeking experienced Senior Consultants with strong Property & Casualty (P&C) Insurance knowledge and advanced Business Analysis skills. The role will support transformation programs, product launches, process optimization, and technology initiatives across underwriting, policy, billing, and claims domains.

The ideal candidate combines deep industry expertise with hands‑on BA capabilities — including process modeling, requirements gathering, documentation, and stakeholder engagement.

Key Responsibilities

1. Business Analysis & Requirements Capture

• Lead end‑to‑end business requirements gathering sessions with SMEs and stakeholders.
• Translate business needs into clear and structured requirements (BRDs, FRDs, user stories, acceptance criteria).
• Document target-state business processes, rules, and workflows across P&C functional areas.
• Ensure requirements are complete, testable, traceable, and aligned to strategic program objectives.

2. Process Modeling & Optimization

• Create detailed as‑is and to‑be process flows using industry-standard modeling techniques (e.g., BPMN).
• Identify process gaps, inefficiencies, and opportunities for operational improvement.
• Support design and implementation of streamlined business processes across underwriting, policy servicing, billing, and claims.

3. Industry Expertise – P&C Insurance

• Apply deep knowledge of P&C insurance operations, terminology, lifecycle, products, and regulatory considerations.
• Work with underwriting, claims, actuarial, operations, and technology teams to validate requirements.
• Support configuration or solutioning activities for policy, billing, and claims platforms (Guidewire, Duck Creek, or other core systems — if applicable).

4. Stakeholder Management & Communication

• Facilitate workshops, interviews, working sessions, and decision-making meetings.
• Communicate requirements and process insights clearly to business and technical audiences.
• Maintain strong relationships with client SMEs, product owners, and delivery teams.

5. Delivery Support

• Assist in backlog refinement, sprint planning, UAT preparation, and defect triage.
• Ensure solutions delivered meet documented business requirements.
• Contribute to project governance reporting, status updates, and risk/issue tracking.

Qualifications & Experience

Required

• Strong experience (6–10+ years) working in P&C insurance (underwriting, policy admin, billing, claims, or distribution).
• Proven Business Analyst skills:
  • Requirements elicitation and documentation
  • Process mapping (BPMN or equivalent)
  • Gap analysis and business rules definition
• Experience working in Agile or hybrid delivery models.
• Ability to translate complex business concepts into clear technical requirements.

Preferred

• Experience with P&C core systems (Guidewire, Duck Creek, Majesco, etc.).
• Familiarity with data flows, integrations, and insurance operational metrics.
• Certifications such as CBAP, CCBA, Agile BA, CPCU, AINS (nice to have).

Key Competencies

• Strong analytical and problem‑solving skills
• Excellent written and verbal communication
• Ability to lead workshops and engage stakeholders effectively
• Detail‑oriented with strong documentation discipline
• Ability to work independently and in cross-functional teams