Share this Job

Configuration Management Specialist

Apply now »

Date: Aug 16, 2019

Location: Arlington, VA, US

Company: NTT DATA Services

Req ID: 57164 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Configuration Management Specialist to join our team in Arlington, Virginia (US-VA), United States (US).



NTT DATA Federal is seeking a career oriented Configuration Management Analyst (CMA) to support the growing needs of a federal client.  The CMA will support ongoing development of, and administration of, the government client's configuration management program.  The person in this position works across all teams to ensure quality and accuracy within the configuration management program while continuously improving the processes and standards.
Configuration Management Analyst Responsibilities
Process, track, update, maintain and close Software Change Requests (SCR) and Software Change Proposals (SCP)
Manage Configuration Items and Identification logs
Perform audits, assessments and CMDB health checks 
Document CM processes and procedures
Prepare CM metrics and KPIs related to overall success and effectiveness of the CM program
Update/maintain CM SharePoint sites and document libraries
Respond to CM data calls and participate in CM meetings
5+ years relevant experience performing/supporting Configuration Management efforts with an undergraduate degree; 9+ years relevant experience with an Associates Degree; 13+ years relevant experience with high school diploma
2+ years of experience working in a high volume, operations environment
2+ years of experience with ITIL processes in fast-paced environment
2+ years of experience communicating with customers at all levels
3+ years of customer service experience
Excellent communications skills, including the ability to write concise analysis summaries and actions reports
Strong organization skills
Desired Skills
ITILv3 Foundation Certificate
Experience using ServiceNow ITSM (any version)
Microsoft System Center Configuration Manager
Microsoft Team Foundation Serve
Cisco Prime


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Arlington Virginia
Nearest Secondary Market: Washington DC

Job Segment: Manager, Consulting, Developer, Cloud, Cisco, Management, Technology